Shipping & Returns
We currently only ship domestic orders via UPS. This is due to quality of shipping and our ability to keep shipping costs as low as possible. Typically, orders are shipped 2-3 business days after an order is placed. Orders are typically delivered within 1-3 business days. You will receive a shipping notification with tracking information once your order leaves our location.
Due to heat conditions during California summer months (we ship from southern California), we restrict our shipping dates to Monday through Thursday starting in June through October). We do not ship our products on the weekends as we do not want candles sitting in hot environments for extended periods of time. It is our priority that you receive the candle and products in the quality manner we designed them.
Free local delivery is available as a check out option for Ladera Ranch/Sendero with zip code 92694 zip code in California. The following zip codes 92679, 92675, 92677, 92691, 92692, 92688 have a local delivery price set for $8.00. This is our way of saying thank you to our local community for the amazing support. Please note that delivery days are limited and typically deliver in evening hours during summer months to prevent candles from sitting outside in high temperatures for extended periods of time.
Additionally, free domestic shipping is available on all orders over $75 using discount code FREESHIPPING at checkout.
We now offer
We know how excited you can be waiting for your package to arrive. We also know how sensitive our candles and high quality wax can be. And then, to top it off, we ship them in glass vessels…..and sometimes those shipping carriers get a llittle rough with packages and things go wrong.
So, we partnered with Route to offer shipping protection. Think of it as shipping insurance for you. It is automatically added to your shopping cart for your ease of mind. And, you can always opt out by removing the small added cost from your shopping cart.
But its easy. In the rare event your package arrives damaged, and you utilized route protection as part of your order, you will simply file a quick claim through the Route app or online and they will contact us to take care of a new order for you. Its so simple. For more information, you can visit visit the FAQ for their website using the link below.
While, we are doing our best to ship worldwide, there is limitations to our ability to do so in a timely manner. Please reference checkout options. If shipping is unavailable to your country, unfortunately, we working hard to do so, but at this time we are unable to.
At this time, we are shipping based on weight of items ordered. Shipping can be calculated upon checkout using your zipcode to generate an estimate. Final shipping costs will be added at checkout based on your location and method you choose.
refunds & exchanges
Luckily, we are a small business and this allows us the time to carefully inspect all of our products before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.
However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted within 5 days of delivery. Note that most orders are shipped with insurance protection through Route. See above section on Route protection.
If for any reason you do not like the scent of your candle, you may consider exchanging your product for another candle of the same size and price within 14 days of purchase. As the buyer, you will be responsible for shipping cost on all return items.
In the event your package is damaged during shipping and you purchased Route shipping protection, you will simply file a claim through their app or online for a quick resolution. If you declined route protection, contact us at email@example.com for further possible resolutions - however, we cannot guarantee a refund or replacement in the event you declined shipping protection.