Frequently Asked Questions
We currently only ship domestic orders via UPS. This is due to quality of shipping and our ability to keep shipping costs as low as possible. You will receive a shipping notification with tracking information once your order leaves our location. Check the top homepage banner for order current order processing times.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We currently ship within the United States, to Canada and to Mexico. We plan to expand our shipping capabilities internationally - but at this time we do not.
Due to extreme heat conditions during California summer months (we ship from southern California), we restrict our shipping dates to Monday through Thursday starting in June through October). We do not ship our products on the weekends as we do not want candles sitting in hot environments for extended periods of time. It is our priority that you receive the candle and products in the quality manner we designed them. Please note that we monitor weather conditions during this time and reserve the right to cancel an order if weather temperatures exceed our standards in your delivery area.
We offer local order pick ups at our storefront location on the following days;
Thursdays 3pm- 9pm
Fridays 3pm - 9pm
Saturdays 3pm - 9pm
Sundays 3pm - 6pm
Location: 27741 Crown Valley Parkway, Mission Viejo, Ca 92691 (located inside the Union Market, across from Buffalo Wild Wings)
No. Unfortunately, due to the increase in business, we are unable to balance local deliveries, with quick shipping times and managing a storefront. We apologize that this service is currently no longer available - but we do have plans to revisit future delivery options.
Yes, simply order $75 or more and enter discount code FREESHIPPING at checkout. Please note that even if you select air or overnight shipping, the free shipping method is ground option only.
We also know how sensitive our candles and high quality wax can be. And then, to top it off, we ship them in glass vessels…..and sometimes those shipping carriers get a llittle rough with packages and things go wrong.
So, we partnered with Route to offer shipping protection. Think of it as shipping insurance for you. It is automatically added to your shopping cart for your ease of mind. And, you can always opt out by removing the small added cost from your shopping cart.
But its easy. In the rare event your package arrives damaged, and you utilized route protection as part of your order, you will simply file a quick claim through the Route app or online and they will contact us to take care of a new order for you. Its so simple. For more information, you can visit visit the FAQ for their website using the link below.
Our shipping insurance coverage is meant to cover many potential shipping accidents - this includes but is not limited to broken glass, melted or damaged candles, bent products and so forth.
If you choose to remove this insurance - this means you are accepting any shipping damage as your responsibility.
We will replace any items that are potentially defect and not damaged due to shipping - but rather were shipped out defect by accident. We may require photo proof of the defect and we reserve the right to deny a refund in which shipping insurance was denied and removed from the customers cart.
Easy. Simply click here to file a claim. Route will take care of the rest and contact us if your claim is approved, so we can ship out replacement items.
*Have your order number ready before you click on the link above. This is required for Route to process your claim.