Shipping & Returns
Need help?
Frequently Asked Questions
Shipping
We currently only ship domestic orders via UPS. This is due to quality of shipping and our ability to keep shipping costs as low as possible. You will receive a shipping notification with tracking information once your order leaves our location. Check the top homepage banner for order current order processing times.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We currently ship within the United States, to Canada and to Mexico. We plan to expand our shipping capabilities internationally - but at this time we do not.
Due to extreme heat conditions during California summer months (we ship from southern California), we restrict our shipping dates to Monday through Thursday starting in June through October). We do not ship our products on the weekends as we do not want candles sitting in hot environments for extended periods of time. It is our priority that you receive the candle and products in the quality manner we designed them. Please note that we monitor weather conditions during this time and reserve the right to cancel an order if weather temperatures exceed our standards in your delivery area.
We offer local order pick ups at our storefront location on the following days;
Call us for store hours or to make an appointment to pick up your order.
Location: 27741 Crown Valley Parkway, Mission Viejo, Ca 92691 (located inside the Union Market)
Ph: 949-336-2787
Yes. We currently offer free local delivery to the 92694 zip code areas. If you are eligible for free local delivery, the option will automatically show under shipping options at check out. Other areas may have a small surcharge for local delivery.
Yes, simply order $100 or more to be eligible for free shipping.
Please note that even if you select air or overnight shipping, the free shipping method is ground option only.